What is your Warranty Policy?Updated 3 months ago
We understand how important your jewelry is to you, and we're here to help. We offer a 90-day quality guarantee on all our jewelry from the date of your item's delivery. We are happy to help resolve any issues where your jewelry is broken, defective or your personalization was crafted incorrectly.
For most cases that are within warranty, our policy is to provide a remake or replacement for your damaged, defective or incorrect item upon visual confirmation. We always do our best to process your approved replacement depending on its availability and processing times. Please keep in mind Custom, Made to Order jewelry is made by hand and takes time to craft.
Availability | Quality Guarantee | Processing Time |
| Ready to Ship | Up to 90 days from item delivery | About 1 week |
| Made to Order | Up to 90 days from item delivery | About 2 - 3 weeks |
Click here to open a warranty claim.
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